Order Tracking
FAQ
Let's explore more information with our frequently asked questions
Which countries do you ship to?
Which countries do you ship to?
We currently provide shipping within Singapore. To enquire about shipping to a different destination, please contact us via WhatsApp +65 8428 6770.
How long does it take to receive my order?
How long does it take to receive my order?
Delivery normally takes 3-5 days.
How do I exchange a product?
How do I exchange a product?
Items may be exchanged within 7 days after receiving your order. The returned items need to be unopened, in the original packaging and in re-saleable
condition.
Please bring the items to Yue Hwa Chinatown branch personally for the exchange. Kindly contact us before heading down for the exchange and provide proof of purchase to
facilitate the exchange process.
The following products are non-returnable and non-exchangeable:
- Opened food products
- Dietary Supplements / Medicine
- Alcohol and Cigarette products
- Grains / Rice
- Undergarments (for hygiene reasons)
- Used Eating Utensils such as chopsticks, spoons etc.
- Used Household Products such as Wok, Saucepan etc.
- Open / Exposed Chinese Herbs such as Cordyceps, Bird Nest etc.
- Promotional / Clearance products.
In the event any order/item is rejected by us for whatever reason, we will arrange for a refund of the order/item. For any refund of value less than $10, we will issue an e-voucher instead.
How long does it take to receive my refund?
How long does it take to receive my refund?
Refunds are processed within 3-4 working days from when we receive the item(s).
